Acceptable Use Policy

§1 General Provisions

1. This Acceptable Use Policy ("AUP") sets out the rules for using the WingmanPM Service at wingman.pm and app.wingman.pm ("Service") provided by AgenticForce sp. z o.o. ("we", "us").

2. This AUP applies to everyone who uses the Service, including Users on a Beta Trial, a Paid Plan or an Enterprise plan and persons invited to a Workspace. Terms defined in the Terms of Service have the same meaning here.

3. This AUP forms part of the agreement described in §13 point 4 of the Terms of Service and is accepted together with the Terms at registration. If this AUP conflicts with the Terms of Service, the Terms prevail.

4. Breaches of this AUP are handled as described in §8 of this AUP and in §11 point 5 of the Terms of Service.

§2 Acceptable Use Principles

• Lawful Purposes: Use the Service only for lawful purposes related to product management and feedback analysis.
• Respect for Others: Respect the rights of others, including the people whose feedback you process.
• Account Security: Keep your sign-in credentials secure; you are responsible for activity under your Account as described in the Terms of Service.
• Legal Compliance: Comply with the law applicable to your use of the Service.
• Responsible AI Usage: Provide only content you have the rights and legal basis to process, and review AI output before relying on it, publishing it or sending it to others.

§3 Prohibited Activities

3.1 Unlawful Activities

• Provide or distribute content of an unlawful nature.
• Infringe intellectual property rights or other rights of third parties.
• Provide content that incites violence or hatred, sexually exploits minors, or is pornographic.
• Harass, threaten or discriminate against others.
• Process or disclose personal data without a legal basis.
• Facilitate fraud, money laundering or other crimes.

3.2 Technical Abuse and Security Violations

• Attempt unauthorised access to systems, servers, networks or other Users' data.
• Circumvent or interfere with security features.
• Introduce malware or malicious code.
• Conduct denial-of-service attacks.
• Scan for vulnerabilities without our prior authorisation, given in writing or by email.
• Reverse engineer, decompile or disassemble the Service, except where the law expressly permits it.
• Deliberately circumvent API rate limits or disrupt the infrastructure.
• Manipulate AI features (for example, through prompt injection) to bypass security measures or to access data you are not authorised to access.

3.3 Resource Abuse

• Circumvent AI Credit balances, plan limits or technical limits.
• Scrape the Service by automated means other than the API, CLI or MCP server provided for that purpose.
• Generate artificial or excessive traffic.
• Use the Service's infrastructure for cryptocurrency mining or similar activities.
• Create multiple Accounts or Workspaces to obtain repeated Beta Trials or to bypass plan limits.

3.4 Commercial Violations

• Resell or sublicense the Service without our prior consent, given in writing or by email.
• Copy the Service's features, content or design in order to build a competing product.
• Harvest data from the Service at scale.
• Circumvent payment obligations or attempt to defraud billing.

3.5 Community and Social Violations

• Impersonate individuals, organisations or entities.
• Send spam or unsolicited commercial communications through the Service.
• Harass, stalk or intimidate other Users.
• Share your sign-in credentials with others; invite them to the Workspace instead.

§4 Security and Data Protection

• Account Security: Use strong, unique passwords and enable multi-factor authentication where the Service offers it.
• Vulnerability Reporting: Report security issues to hello@wingman.pm and do not exploit them.
• GDPR Compliance: Ensure you have a legal basis for the personal data you provide to the Service.
• Security Incidents: Notify us without delay of any unauthorised access to your Account or any unauthorised disclosure of personal data in the Service.
• Confidential Information: Protect confidential information and avoid unauthorised disclosure.

§5 Resource Usage

• Fair Use: Use the Service reasonably; technical limits that protect the Service for all Users are described in §5 point 3 of the Terms of Service.
• Rate Limiting: API and automated requests are subject to technical limits; requests above a limit may be slowed down or rejected.
• Plan Limits: The limits of each plan (for example, feedback items and Knowledge Base storage) are shown on our pricing page and in the Service. When a limit is reached, further intake or uploads may be paused until usage is reduced or the plan is changed. No additional charges apply for reaching a limit.
• Bandwidth: Avoid activities that consume excessive bandwidth or affect other Users.
• Automated Access: Use the API, CLI and MCP server as described in their documentation.
• AI Credits: The use of AI Credits is governed by §5 of the Terms of Service.

§6 Intellectual Property Rights

• Our Rights: The Service, including its software, design and documentation, belongs to us or our licensors (Terms of Service §7 point 5).
• Your Content: You keep your rights in the content you provide and in AI output generated for you; the licence you grant us to provide the Service is set out in Terms of Service §7 point 6.
• Third-Party Rights: Provide only content you have the rights to use in the Service, and do not use the Service to infringe copyright or other intellectual property rights.

§7 Monitoring and Enforcement

• We do not review content in the Service in advance and have no general obligation to monitor it.
• Automated tools are used only to detect security threats and abuse of usage limits.
• Decisions to remove content or to restrict or suspend Accounts are taken by our staff, in accordance with Terms of Service §7 point 7 and §11 point 5.
• Personal data processed for these purposes is handled as described in our Privacy Policy.
• We cooperate with public authorities where the law requires it.

§8 Consequences of Violations

• Proportionate Measures: We apply the least severe measure that is sufficient, preferring a warning or suspension of specific functions to suspension or termination of the Account.
• Remediable Breaches: Where a breach can be remedied, we first ask you to remedy it within a reasonable period, usually at least seven (7) days.
• Serious Breaches: For unlawful content or activity, threats to the security of the Service or other Users' data, or fraud, we may act immediately as described in Terms of Service §11 point 5.
• Reasons and Review: We inform you of our decision and the reasons for it unless the law prohibits this, and lift a suspension once its cause ceases. You may contest the decision under the complaints procedure in Terms of Service §10.
• Legal Violations: Activities that violate the law may be reported to the competent authorities.
• Refunds and Remedies: Refunds and other consequences follow the Terms of Service and mandatory law.

§9 Reporting Violations

Anyone may report content or activity in the Service that they consider illegal or in breach of this AUP to hello@wingman.pm. A report of illegal content should state why the content is considered illegal, where exactly it is (for example, a URL), the reporter's name and email address (unless the law provides otherwise) and a statement that the report is made in good faith and is accurate and complete (Article 16 of Regulation (EU) 2022/2065, the Digital Services Act).

We acknowledge receipt without undue delay, aiming to do so within 24 hours, and aim to complete our review within 7 business days. We protect those who report in good faith from retaliation; knowingly false or abusive reports may themselves breach this AUP.

§10 Policy Changes

This AUP forms part of the agreement and is amended only in the same way as the Terms of Service: for the valid reasons listed in Terms of Service §12 point 1, with notice by email and in the Service at least thirty (30) days before the effective date, and with the right to cancel and close the Account before that date without any fee. Until the cancellation or closure takes effect, the previous version continues to apply to the User concerned (Terms of Service §12).

§11 Final Provisions

• Governing Law and Jurisdiction: as set out in Terms of Service §13 points 1 and 2.
• Severability: If any provision of this AUP is found invalid or unenforceable, the remaining provisions continue to apply.
• Contract Documents: This AUP forms part of the agreement described in Terms of Service §13 point 4. If this AUP conflicts with the Terms of Service, the Terms prevail.
• Language: as set out in Terms of Service §13 point 7; the Polish version of this AUP is published with the Polish version of the Terms at wingman.pm/regulamin.

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